FAQ’s

1. What types of products and services does Goldgenie offer?

Goldgenie specialises in luxury gold-plated items: tech devices like iPhones, iPads and MacBooks, custom gold-plating services, limited-edition collector items, premium gifts, and bespoke corporate commissions. Each item is crafted with real 24 karat gold and meticulous attention to detail—combining performance, design and prestige.

2. Are the gold finishes genuine?

Yes. All gold-plated items and plating services use genuine 24k gold. Goldgenie applies professional finishing and provides documentation such as a Certificate of Authenticity and often a lifetime finish warranty so you can be confident in quality and durability.

3. What is the delivery time and shipping policy?

Goldgenie offers worldwide shipping, usually via a trackable service (for example DHL Express). Delivery times vary depending on the product or service selected and your location. We aim to dispatch as quickly as possible and will provide you with tracking details once your order ships.

4. How does the customisation or gold-plating service work?

For customisation and plating:

• You select the item you wish to customise or plate.

• The surface is thoroughly prepared (cleaned, polished) to ensure optimal adhesion.

• A layer of 24k gold is applied via high-precision plating methods.

• Quality control and finishing polish are done prior to shipping.
  Once complete, you receive the finished product, with packaging and warranty documentation.

5. What is the warranty or finish guarantee?

Goldgenie typically provides a lifetime finish warranty on gold-plated items or gold-plating services. This means if the finish degrades under normal use, you can contact us to review and arrange service or re-finishing where applicable.

6. What payment methods are accepted?

Payments can be made via major credit/debit cards, and for many customers, alternative payment methods (such as cryptocurrency) may be available. All transactions are secured to industry standards to protect your information and payment details.

7. What should I know about international orders, duties and returns?

When ordering from outside the UK or main regions:

• International shipments may incur import duties, taxes or customs fees depending on your country. These are the responsibility of the buyer unless otherwise specified.

• Returns and exchanges are subject to Goldgenie’s returns policy. Custom-plated items often qualify only for finish warranty rather than full return unless there is a workmanship issue.

• Ensure your shipping address is correct and that you are able to receive international courier deliveries.

8. How can I maintain or care for my gold-plated item?

To keep your gold-plated item looking its best:

• Avoid harsh chemicals or abrasive cleaners.

• Clean gently with a soft cloth.

• Protect the item from prolonged exposure to salt, moisture or extreme conditions.

• Follow any specific care instructions supplied at the time of delivery.

9. Can I request a bespoke or limited-edition piece?

Yes. Goldgenie regularly creates limited-edition items and bespoke commissions. Whether you want special engraving, diamond detailing, unique materials or exclusive runs, contact the team to discuss your vision. Turnaround and pricing depend on complexity, materials and rarity.

10. Where can I get help or contact customer support?

If you have any questions, need help with an order, want after-sales service or wish to discuss customisation, you can reach Goldgenie via the “Contact Us” page on the website. Provide your order number (if applicable) and a clear description of your enquiry to receive fast and efficient support.