Goldgenie Warranty Policy

Goldgenie stands behind the craftsmanship of every piece it creates. This policy sets out the warranty that applies to Goldgenie products and services. Your statutory rights are not affected.

1. Warranty cover

  • Goldgenie products: a lifetime warranty on the custom finish. This applies to all Goldgenie products, including customised Apple and Samsung devices, 24K Gold Roses and luxury gifts, purchased from goldgenie.com, the Goldgenie London service centre, the Goldgenie Dubai showroom or a Goldgenie authorised reseller.
  • Device hardware: Goldgenie devices are covered for 12 months from the date of delivery against hardware faults not caused by accidental damage, misuse or liquid damage.
  • Gold-plating services: plating and customisation carried out on items supplied by the customer carry a three-year warranty on the finish from the date the finished item is dispatched.
  • Goldgenie Portable Metallizer: a lifetime warranty.

The warranty that applies is determined by what is purchased: a finished product supplied by Goldgenie carries the lifetime finish warranty; plating carried out as a service on an item not supplied by Goldgenie carries the three-year warranty.

2. Manufacturer warranties

The Goldgenie customisation process invalidates the original manufacturer’s warranty. Device hardware is covered instead by the Goldgenie 12-month hardware warranty set out above.

3. Exclusions

The warranty does not cover:

  • normal wear and tear
  • accidental damage, impact, liquid damage or misuse
  • removal of, or damage to, the protective coating
  • modifications or repairs not carried out or authorised in writing by Goldgenie
  • items whose Goldgenie serial number or logo has been removed or defaced
  • software, which is warranted separately by its manufacturer
  • non-Goldgenie hardware
  • damage to customers’ own items arising from the plating process, which involves chemical and refinishing treatments
  • loss of data stored on any device; customers should back up all data before sending a device to Goldgenie
  • any process carried out by the customer using the Goldgenie Portable Metallizer or its chemicals, which is undertaken at the customer’s own risk

4. How to make a claim

  1. Email [email protected] with your order number or dated receipt, the product details and photographs of the issue.
  2. Our team will confirm the next steps and issue a return authorisation.
  3. Return the item to Goldgenie within 30 days of the authorisation, with your name, return address, telephone number, email address and a description of the fault.
  4. Goldgenie will inspect the item and, where the claim is accepted, repair or replace it.

Warranty service is provided only by Goldgenie, not by authorised resellers, and claims must include a copy of the dated receipt. Authorised resellers cannot change or extend these warranty terms. Where the claim is accepted, Goldgenie covers the cost of returning the repaired or replaced item to the customer within the country of the original order.

5. Returns

The warranty is separate from the Goldgenie Returns Policy, which covers ready-made items returned within 14 days and items that arrive damaged, faulty or incorrect. Full terms: https://goldgenie.com/returns-policy/

Contact

Email: [email protected]

Telephone: +971 4 248 5180

Last updated: 29 October 2026