Returns Policy

We want you to love your Goldgenie® purchase. This page explains how returns and exchanges work for our luxury 24K gold gifts and customised items.

Return Window & Eligibility

• Return window: 14 days from delivery (notify us within the window).
• Condition: Unused, in original packaging with all accessories and certificate(s) of authenticity.
• Proof of purchase: Order number or receipt required.

Customised & Personalised Items

Due to the bespoke nature of customisation (e.g., engraving, branded finishes),

We value your business, and your satisfaction is of paramount importance to us, however, in the unlikely event that you may wish to return the purchased item within the statutory “cooling off” period of seven business days from the date of receipt, we can offer you exchange and a complete refund of any delivery charges that you may have incurred. products that are special orders that have been customized such as Apple, Samsung, Huawei, or SHURE products are excluded from the above returns policy